Our Most Frequently Asked Questions…
Having trouble? Our FAQ’s can help you solve a wide variety of problems!
1. I see a charge on my statement I don’t recognize. What gives?
“I see a charge from GOTHAMCLUBMEDIA.COM 917 382 8009, GOTHAM CLUB MEDIA 9173828009 NY US 10001, or GothamClub9173828009”
That is because you’ve purchased one of our products, including Silent Seduction, Sexual Decoder System, Sexual Activation Blueprint, or Rewrite Her Rules. Or you claimed your free copy of the Deck of Destiny, and the shipping charge, and any other products you purchased during checkout were processed along with that charge.
“I see a charge of $99.32”
Anytime you purchase a course from Gotham Club, you are opted into a free 2 week trial of our exclusive Inner Circle Program. The benefits of the Inner Circle are what keeps Gotham Club one of the leading Dating & Lifestyle sites – our members love it! We assume that everyone will want to remain in the Inner Circle, but if you choose to not be opted in, we require you to tell us by responding to one of our reminder emails. If our emails are not responded to, we will begin to charge the card on file $99.32 monthly. You can contact our support team at any time to cancel your Inner Circle Membership.
“I see a charge of $69.95”
You may have seen our Founder, Craig Miller, on Anderson Cooper and purchased his Sexual Decoder System or Sexual Activation Blueprint, as they are both the same price. You can contact support at any time with further questions on how to access your courses.
“The charge on my card isn’t listed above”
No worries! Our Support Team is available 24/7 to assist you with any questions or concerns!
2. What other courses can you recommend for me?
All of our courses come with a 60 Day Money Back Guarantee. You can check them out here.
3. I can’t find my course in the members area, what should I do?
Solution #1: From the Members Area, go to the “My Courses” drop-down menu at the top of your screen and click the course that you’d like to access from the list.
Solution #2: From the Members Area home screen, click the icon of the course you’d like to access.
Solution #3: If you still don’t see your course listed in either of the two places mentioned above, you can contact our Support Team.
4. I can’t find my free bonuses.
Your free bonuses will always be located in Module #1 of your course. Just access your course from the “My Courses” menu and then select the Module #1 from the left sidebar navigation menu. Once Module #1 loads, scroll down below the video and you’ll see the attached files. Just click the “Download” link to download the link to your computer.
5. My course videos won’t play or don’t show up…
Step #1: If your videos don’t load, first try a different browser.
Step #2: Make sure you’re clicking the individual modules from the left sidebar in the course. You MUST click one of the modules in order for the video to load.
Step #3: All videos load from a service called Vimeo. You can troubleshoot most playback problems on Vimeo’s Help Page. If your videos are blank, choppy or do not play then this is the best place to look.
6. I’m unsatisfied. How do I get a refund?
Gotham Club offers a 60 Day Money Back Guarantee on all of our products. You can contact our Support Team any time you’re unsatisfied and we’ll be happy to refund. No questions asked.
7. How do I cancel my Inner Circle Membership?
You can instantly cancel your Inner Circle Membership any time by clicking here.
8. How do I change my membership password?
You can change your membership password by clicking here.
9. I forgot my membership login password! What should I do?
Solution #1: First, you can try to find the email I sent you when you first purchased your course by doing a search in your email client or checking your spam folder. The email was sent from “firstname.lastname@example.org” and is titled “Order Successful!” If you can’t find that email, then try this…
Solution #2: You can easily reset your password by visiting the membership login page and click the “I Forgot My Password” link at the bottom below the log in button. Password change
10. I forgot my membership login email address! What should I do?
If you forgot the email address used for your account, please contact our Support Team. Make sure to include your full name and billing address.
11. Will I receive anything in the mail?
All of our courses will be available electronically via your Member’s Area. However, if you ordered the Deck of Destiny or our male supplements. You should receive any products ordered within 7-10 business days.
I Don’t See My Answer Above…
If you have a problem not listed here, let us know! You can contact us 24/7 by email (email@example.com) or phone (917-382-8009). We look forward to resolving your issue!
Hope that helps and your problem gets solved soon!